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Warranties & Returns

Last updated: 2025/03/23

At Brandt Technologies, we’re passionate about electronics and want you to be fully satisfied with every order. If something’s not right, we’ve got your back. Below is our returns and warranty policy designed for online convenience and fairness.

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Returns Policy

You can return most products within 7 days of delivery if you're not happy with your purchase.
 

What qualifies for a return?

  • Unopened, unused items in original packaging

  • Products received in error (wrong item)

  • Items that arrived faulty or damaged

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What doesn't qualify?

  • Used, modified, or physically damaged items

  • Items returned without prior approval

  • Clearance or open-box products (final sale)

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How to return an item:

  1. Email us at support@brandttech.co.za with:

    • Your order number

    • Reason for return

    • Photos or videos (if faulty/damaged)

  2. We'll reply with return instructions.

  3. Ship the item back.

  4. Once received and inspected, we’ll process:

    • Store credit, or

    • An exchange for the same item (subject to availability)

We may approve returns up to 14 days from delivery on a case-by-case basis.
These returns:

  • Must be unopened and unused

  • Will incur a 15% restocking fee

  • Shipping remains the customer’s responsibility

All products sold by Brandt Technologies include a 12-month limited warranty against manufacturer defects.

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 What’s covered:

  • Faults in materials or workmanship under normal use

  • Manufacturing defects not caused by customer handling

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What’s not covered:

  • Damage due to misuse, mishandling, incorrect wiring

  • Physical damage, water damage, or signs of tampering

  • Sensors, breakout boards, or ESD-sensitive parts

  • Clearance or discounted stock

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Warranty process:

  1. Email us at support@brandttech.co.za with:

    • Order number

    • Description of the issue

    • Photos or videos showing the problem

  2. If approved:

    • You send the item back at your cost

    • We'll test and verify the issue

    • If faulty: we’ll repair, replace, or issue store credit

    • If the item is not faulty: we’ll return it, with applicable charges

Our team is here to help.
Email: support@brandttech.co.za

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We're dedicated to making your electronics journey smooth, educational, and empowering. Your feedback helps us improve — thank you for being part of the Brandt Tech community!

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